Resources & Insights
Stay Informed About
Municipal Technology
Stay informed about the latest trends in municipal technology, best practices for digital transformation, and insights into building better communities through technology.
In The NewsCities Aim to Slash 311 Costs Without Affecting Services
Back in 2012, the average 311 call cost cities $3.39, with some reaching $7.78 per call. A Government Technology analysis revealed how cities handling...
August 21, 2025
Feature ShowcaseLower Delinquencies, Raise Efficiency
Late utility payments force municipalities to allocate resources for collection instead of community services. When 28% of municipal agencies struggle...
August 12, 2025
Feature ShowcaseStop Reconciling Payments Like It’s 1985
Six out of ten municipal finance teams still balance payments manually like it's 1985. Every credit card payment, check deposit, and online transactio...
August 5, 2025
In The NewsTransforming Public Service Delivery: A Comprehensive Review of Digitization Initiatives
A comprehensive study published in Sustainability journal analyzed digitization initiatives across multiple countries. The researchers examined 13 stu...
July 31, 2025
Feature ShowcaseCapture Payments Across Channels Seamlessly
Property tax deadline week: your payment portal crashes when residents need it most. When thousands of residents rush to pay before the final deadline...
July 29, 2025
Feature ShowcaseTargeted Alerts for Real Issues
City-wide emergency alerts often flood everyone's phones, including residents 20 kilometers away from the actual problem. When a water main breaks in ...
July 21, 2025
In The NewsOntario Municipal Chief Administrative Officer (CAO) Survey 2024
Strategy Corp's 2024 CAO Survey provides a useful snapshot of where Ontario municipalities stand on digital transformation. While CAOs report unpreced...
July 9, 2025
In The NewsHow U.S. Cities Are Using AI to Solve Common Problems
Harvard Business Review recently studied AI adoption across 150+ U.S. cities and found something striking... Despite leading the world in innovation, ...
June 25, 2025
In The NewsCanadian local governments lean into AI and analytics to drive meaningful progress
According to MNP's 2025 Municipal Report surveying 282 local governments, 48% of municipalities now prioritize AI adoption while one-third still lack ...
June 19, 2025
Feature ShowcaseGrow Services, Not Your App Budget
Your app developer charges $50,000 every time you want to add a new municipal service. When cities expand digital services, they usually need new scre...
June 17, 2025
In The NewsChallenges and Solutions of Local Government Workforce Crisis
A recent League of Minnesota Cities report confirmed what smaller cities live with daily... After surveying 940 municipal professionals, it became cle...
June 12, 2025
Feature ShowcaseStop Missing Your Audience
Your community center posts events on a Facebook page that half your residents don’t check. When the Parks Department schedules a family festival, the...
June 10, 2025
In The NewsCalgary spent $8.9M in 2021 on their 311 service.
Calgary spent $8.9M in 2021 on their 311 service. They have 100+ dedicated staff handling 400k+ calls and service requests every year. Yet a 2021 City...
June 6, 2025
It’s Time to Upgrade Your
Customer Experience
Schedule a call today for a full product demonstration and for further information.
Request a Demo 
@getmuniBuilt by August: alwaysaugust.co