Frequently Asked Questions

Yes! As part of the onboarding process, our team will white-label Muni for you at no additional cost, ensuring seamless consistency with your existing brand and identity.

If you are interested in trying a demo version of Muni, schedule a call with us and we will coordinate an opportunity for you to do so.

There is no limit for residential users on Muni!

There is no limit for additional Admin users, but each staff member added beyond the initial 10 alloted by your Muni subscription must be purchased at $100 per-user per-month.

Muni clients have the ability to request custom features, enabling them to potentially tailor Muni to meet any unique or individual needs.

If approved, clients will be charged an hourly rate for any labour undertaken to fulfil the request. However, be aware th...

Muni is cloud-hosted by DigitalOcean, and is not available as an on-premises solution.

Muni has been built with flexibility in mind, meaning modular integration with other platforms is possible, as long as there is an existing API and documentation available. Nevertheless, each integration is carefully reviewed on a case-by-case basis to evaluate its pote...

Our team offers a comprehensive training program prior to integration, including (but not limited to) interactive educational sessions, video tutorials, and a train-the-trainer approach.

If you or your staff encounter any issues post-integration, we also offer...

Yes! Depending on the features you enable within your dashboard, Muni can provide analytics and reporting on a host of topics, including service ticket volume, average ticket resolution time and a full activity log that tracks all user interactions within the platform.

Muni boasts an uptime of over 99.9% — ensuring an extremely high degree of reliability.

You can email us at [email protected] or schedule a meeting to contact us directly.

At present moment, chatbot training is completed by the Muni team during the onboarding phase, however, we are currently developing an update that will allow admins to have self-serve access to model training.

We typically use Stripe to collect payments, but the Muni team can easily integrate with any pre-existing payment systems you have.

Muni does not collect any additional fee when processing payments, however municipalities are subject to the standard 2.9% + 30 cent fee from Stripe when collecting payments from residents.

ChatGPT is an AI language model that can understand and generate human-like text based on received inputs. It can discuss a wide range of topics, answer questions, provide explanations, and even engage in productive tasks like content creation or chatbot development.

Muni's AI works by understanding resident queries, searching for relevant answers in the knowledge base, and providing accurate responses. It's trained on municipal data and continuously improves over time. This enables Muni to interpret resident questions accurately an...

Muni is hosted on DigitalOcean, and utilises ChatGPT for its AI conversational capabilities. The app was built using React Native, and the web applications built using Next.js.

Muni can host servers in both the US and Canada depending on the location of the client.

Notifications in Muni are sent through various channels, including push notifications, in-app notifications, and email. Residents can opt to receive notifications based on their preferences and the type of information they want to stay updated on. Additionally, notifica...

Muni was built with modularity in mind, meaning each component of Muni's product suite — the admin dashboard, web portal, and mobile app — can be decoupled and used independently. If you have an existing CRM, the Muni team can provide access to only the web portal or mo...

The chatbot can be trained on any and all municipal data, including information on the website, as well as any public domain information including information on PDF forms and data. There is no technical limitation on what the chatbot can be trained on, and defining the...

Yes — the chatbot can be automatically updated when website content changes. Defining the frequency of retraining and updating content is part of the onboarding process and decided in collaboration with municipality stakeholders.

Our privacy policy is available here!

To ensure data security and privacy, Muni adheres to industry-standard practices. You can review our detailed security and privacy policy here.

We are currently in the process of obtaining Soc2 compliance.

Our Service Level Agreement is available here.

Muni employs AES (Advanced Encryption Standard), an industry-standard encryption method, to secure resident data and communications.

Muni's pricing is designed to be straightforward and scalable to meet the varying needs of different municipalities. The base subscription fee is $2,000 per month, which includes up to 10 admin users. If your municipality requires more than 10 admin users, there is an a...

Muni’s onboarding fee is determined by the size of your municipality and the specific scope of your onboarding process.

Depending on the volume of discovery sessions, language model training, and staff education necessary to ensure your organisation is properl...

Muni can save your municipality money in several ways:

1. Improved Efficiency: Muni can handle a large volume of resident inquiries simultaneously, optimising resource allocation and decreasing response times.


2. Cost red...

There are no penalties for cancelling your Muni subscription. However, please note that our subscription plans are charged on a yearly basis. If you choose to cancel your Muni subscription before the end of your current billing period, no refunds will be issued.

Great! Feel free to book a call with our team here.