MUNI Privacy Policy
We take your privacy very seriously and are committed to being transparent with how we use your information. This website and any of our services and sites directing you to this Privacy Policy are controlled by August Digital Inc. (“MUNI”). (collectively “we” or “us”).
Our Privacy Policy explains:
- What information we collect and why we collect it.
- How we use that information.
- The choices we offer, including how to access and update information.
If you have any questions about this Privacy Policy, please contact us at: [email protected]
Notices from MUNI
- MUNI will, from time to time, generate and send electronic communications (such as e-mails) to you containing information about MUNI's new and current services and products. By entering into this Agreement, you are consenting to receive such electronic communications from MUNI at any electronic address that you provide. Please review this site’s Privacy Policy which also governs your visit to this site and webstore. Our Privacy Policy is always accessible on our site’s home page.
- If MUNI needs to contact you about your product or account, you consent to receive such notices by email. You agree that any such notices that we send you electronically will satisfy any legal communication requirements.
- You understand and agree to MUNI authorizing targeted advertisements with credible third parties and to provide better service and enjoyment of the website and App (if applicable) and related functions.
- You understand and agree that MUNI may send you notices on the website and/or by email or through App (if applicable) and Software from time to time that are in line with business and product development at its sole discretion.
What Information Do We Collect?
We collect information from you when you register on our site, interact with our AI tools and chatbot feature, subscribe to our services, respond to a survey, or fill out a form. This may include:
- Your name, email address, mailing address, phone number, or credit card information.
- Automatic data like IP address, browser type, operating system, and browsing actions. This includes information collected through automatic data collection technologies such as Google Analytics.
As you navigate through our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns. This will generally include information about your location, your tracking pattern through our website, and any communications between your computer and our Website. Among other things, we will collect data about the type of computer you use, your Internet connection, your IP address, your operating system, and your browser type.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
What Do We Use Your Information For?
We use the information we collect from you for the following purposes:
- To personalize your experience and improve customer service.
- To improve our website offerings based on feedback.
- To process transactions securely and efficiently.
- To communicate with clients about services, logistics, and manage accounts with MUNI.
- To develop analytics tools and manage relationships with customers.
- To provide customers with timely and reliable services, including the coordination and scheduling of services through other city and/or community personnel, the performance of logistics services, and communication with our clients about the status of their services.
- To bill our customers for the products and services we provide them, authenticate their identities, and produce detailed invoices that help them verify the charges billed to them.
- To establish, maintain, and develop relationships with our customers, including the management of their accounts with MUNI.
- To develop, promote, and manage our products and services, including the completion of market studies and the communication of new products and services, special offers, promotions, and service tips.
- To develop robust data to be used for the analytics tools offered by MUNI.
- To assist law enforcement agencies, collect debts owed to MUNI, protect MUNI’s business interests (including enforcing MUNI’s Terms and Conditions of Service), and generally meet requirements imposed by law.
- To send periodic emails containing information and updates pertaining to your order or service, as well as occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Do We Disclose Information to Third Parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database, only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential.
For customers opting to save their credit card for future transactions, the information is encrypted and securely stored via our payment processing partner, Stripe. Except for this, we do not retain sensitive financial details, such as credit card numbers or social security numbers, beyond 30 days post-transaction.
Retention of Personal Information
We retain your Personal Information for as long as necessary to fulfill its purpose and comply with legal requirements. We do not store sensitive financial information for more than 30 days.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our services, or we are legally obligated to retain this data for longer time periods.
Your Rights
You have the right to:
- Access and receive a copy of your Personal Data.
- Rectify inaccurate or incomplete data.
- Request deletion or stop processing your data.
- Transfer your data to another entity in a commonly used format.
Additionally, if you have provided us with consent to process your Personal Data, you can deny or withdraw your consent at any time upon reasonable notice, subject to any legal or contractual requirements. However, if consent is denied or withdrawn, we may not be able to provide you with portions of the Service.
To exercise these rights, contact us at: [email protected]
Please note that you may be asked to verify your identity before responding to such requests.
GDPR and FIPPA Compliance
As a digital agency, we are committed to protecting the personal data of our clients and website visitors. We are compliant with the General Data Protection Regulation (GDPR), which is a comprehensive data privacy regulation that governs the collection, use, and storage of personal data for individuals located in the European Union. Additionally, as a digital agency based in Ontario, we are subject to Ontario's Freedom of Information and Protection of Privacy Act (FIPPA). FIPPA sets out rules for the collection, use, and disclosure of personal information by public institutions in Ontario. We will comply with both GDPR and FIPPA in our handling of personal information.
Third-Party Use of Cookies
We may contract with third-party service providers to assist us in better understanding our site visitors. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
Third-party service providers may use cookies and similar tracking technologies to collect information about your online activities across different websites and online services. This information is used to provide you with personalized advertising and content that may be of interest to you.
Third-Party Links
Our website may offer links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
Email Policies
All emails sent from our organization will clearly state who the email is from and provide clear information on how to contact the sender. Additionally, all email messages will contain concise information on how to remove yourself from our mailing list so that you receive no further email communication from us.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline. Please be sure to read our offline privacy policy as well.
Your Consent
By using our website, you consent to our privacy policy.
Withdrawing Consent
Anyone may withdraw their consent to MUNI’s further use, retention, or disclosure of their Personal Information at any time, subject to legal or contractual restrictions and reasonable notice. Consent may be withdrawn by contacting MUNI at [email protected]. We will inform the person who is withdrawing their consent of the implications of doing so.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time without notice. The Privacy Policy posted at any time or from time to time via this website shall be deemed to be the Privacy Policy then in effect.
Contacting Us
Any questions about this Privacy Policy or concerns about our compliance with this Privacy Policy should be directed as follows:
General Enquiries: [email protected]
Terms of Use
This website grants you a limited, personal, non-exclusive, non-transferable license to use our resources provided (in exchange for an email address) for your own personal or internal business use. You have no right to modify, edit, copy, reproduce, create derivative works of, alter, enhance or in any way exploit any of this content in any manner. It also may not be sold or redistributed without the express written consent of the Company. If you would like to share (or link to) our content, please be sure to give credit where credit is due. If you share our content, include our company name MUNI.
Information Security
We work hard to protect our users from unauthorized access to or unauthorized alteration, disclosure, or destruction of information we hold. However, no website is entirely secure. You should protect the account information in your possession as well.
Enforcement
We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up.
OUR WEBSITE IS HOSTED IN ONTARIO, CANADA AND OPERATED UNDER THE FEDERAL RULES OF CANADA.
