AI Powered
Municipal Customer Service Experience

Muni makes it easy for your residents to:

Process service requests and payments instantly

Query all public municipal data and other information

Receive important alerts and notifications

And much more!


Over 100+ services to integrate

🚗 Report an abandoned vehicle

🚧 Report a building code violation

🎨 Report graffiti

🔥 Report illegal burning

💡 Report a non-working streetlamp

📅 Lookup municipal recreation programs

🚗 Report an abandoned vehicle

🚧 Report a building code violation

🎨 Report graffiti

🔥 Report illegal burning

💡 Report a non-working streetlamp

📅 Lookup municipal recreation programs


Powerful Resident App and Admin Dashboard

Muni is a wholistic platform that includes our administrative dashboard, resident mobile app, and resident web app that can be seamlessly embedded in your website.

Product Features

We've covered all the basics for a truly magical customer service experience and are continuously adding to our feature set.

Feature 1
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Resident Relationship Management

Muni includes a powerful CRM for full context into resident relationship management.

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Service Requests

Allow residents to easily submit and track service requests for quick resolution.

Feature 3
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Notification

Send push, in-app, email, and sms notifications as required, to all residents or by location.

Feature 4
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Curbside Collection

Help your residents never miss a garbage day again. All curbside collection information available all the time.

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Payments

Allow residents to process payments for property taxes, utilities, program fees, parking violations and more.

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Knowledge Base

Train your AI model on all relevant municipal data and information directly from your dashboard.

More features icon

Stay tuned for more innovative features coming soon to muni.

Quick and Easy Onboarding

Our team will work hand-in-hand with yours through our quick and easy Onboarding Phase, which includes the following.

1

All required third party systems integrations.

2

Model training on all relevant municipal data.

3

Staff training and handoff.

Frequently Asked Questions


How does muni work for you?

muni uses the latest AI models to understand resident questions, search for relevant answers in your knowledge base, and provide accurate answers to residents based on the content in your knowledge base.


What do we need to onboard to muni?

The onboarding process for a municipality takes four to six weeks, split across the following three phases.


What is the ROI on a muni Chatbot?

The return on investment (ROI) of a muni chatbot for non-emergency municipal services can be significant. Here are a few key points to consider when evaluating the ROI of such a solution:


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It's Time to Upgrade
Your Customer Experience

Schedule a call today for a full product demonstration and for further information

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